Frequently Asked Questions About EVV

If you see red in the app, it means errors occurred. Please make sure you are in the client’s home or nearby when using the app. You can also contact us by calling 215-592-8848 ext. 113 to confirm the client’s address in the system. 

We close the schedule in the system when client is either on vacation or hospitalized. If client is out of town, once client confirms with us that they are back home, we will re-open the schedule in the system. If client is hospitalized, once client provides us discharge paper, we will re-open the schedule in the system.  

This is usually due to a weak Wi-Fi signal or weak data singal. The time will turn back to green when the signal is strong. 

If client visits a certain place very frequently, for example, client’s family or hospital, we will ask client to text us the address, then add the secondary address in the system. When caregiver clocks in/out, the system will automatically link the secondary address. (The secondary address will not show in the app though.) 

Please text us: 215-999-9757 immediately to confirm the changes.  

Please send a text to us to clarify the reason, we will send electronic timesheet to make up and leave a note in the system. 

In the app, you can leave a voice note, send picture or text messages as another way to contact us.